Hey there, Froli101! I'm truly sorry to hear about your issues with the WD SmartWare and My Passport Elite! Take a look at this link from our KB that explains how to unlock your drive in such unfortunate situations: In case you don't have the virtual CD, I'd suggest you to install the newest WD SmartWare version and set up your My Passport password using it. ![]() Afterwards, when you put it on another computer where the SmartWare is not yet installed, the WD external will show up as a virtual CD drive that will help you Unlock the external HDD and the data on it. Keep me posted! Parallels or vmware fusion for mac. My Book for Mac Products. Portable Storage Personal Cloud External Storage Internal Hard Drive Storage Internal SSD Storage. WD Backup software provides file-system backup, so you can select the specific files and folders you want copied to your My Book. With Acronis True Image software, you'll have system-level backup to create a. WD SmartWare Pro automatic backup software offers an easy way to back up and protect your important files. Best to-do list apps of 2019 for managing tasks for the Mac The 5 best weather apps. ![]() Hope this works though! Recovery software won't help with an encrypted drive I'm afraid. That's why I asked if I reformat it which will completely erase tha drive including tha encryption, can I recover tha data? The data is encrypted. If you wipe it and then use recovery software to recover it then it is still encrypted. The whole point of encryption is that it is meant to be a very secure way of protecting data. If there was an easy way to bypass it then it wouldn't do the job, would it? The bottom line is that if you have encrypted a disk and have lost the recovery key then the data on it is lost. The only way round that would be to dedicate a supercomputer for several years to crack the encryption. Encryption is a two-edged sword. You can erase the drive and then reformat it and use it as a blank disk, but forget about the current data on it. I got an email from Western Digital warning of data loss when upgrading to Mavericks and recommending that WD Smartware be uninstalled, naturally I've been trying to do it. And I remember that I've tried to do it before, because the software is a useless POS, but never successfully. It always keeps coming back, apparently reinstalling itself from someplace. In the latest attempt, when I run WD Smartware Uninstaller and click 'uninstall,' the little icon immediate disappears from the menu bar, confirming that it is honestly trying to do something, but it then enters a peculiar state in which the barberpole spins endlessly and whatever it is trying to do never completes. In this state, the 'WD Smartware Uninstall' window cannot be dragged, and clicking on on the application icon in the Dock does not bring it to the front. On rebooting, WD Smartware is there again. Click on the Desktop, Finder->Go->Go to folder->enter /var/db/receipts/, and click the Go button. Once the window opens, put it into list view, and search for anything that has WD or Smartware in it. See if there are any bom files. If so, open the Terminal app, type lsbom followed by a space and then drag the bom file into the window that pops up, and hit the return key. That should give you a complete list of everything the installer put on the machine and where. Then, manually go to those places and delete the items. This is SCARY stuff. Kenny, my GUESS would be that these files are actually part of Mac OS X itself. A way to find out would be to see whether they exist on a recent-ish Mac OS X system that has never had a external Western Digital drive installed. I'm thinking they might needed to have the drive work as a drive.
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